Cozumel Palace, Cozumel ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Honeymoon Suite Ocean Front King Size Bed

Max:

2 persons

50 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Ocean Front Suite Kids & Teens

Max:

4 persons

50 m²

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Loft Suite Ocean View Kids & Teens

Max:

4 persons

77 m²

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre

Cozumel 1.4 km

Airports

Cozumel (CZM) 4.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious Comfort

“The room I stayed in was incredibly spacious, providing a relaxing environment to unwind after a long day.” view full review

Delicious Treats

“The coffee bar in the lobby was a good surprise, serving very nice cakes and crepes that I enjoyed late into the evening.” view full review

Snorkeling Paradise

“Being able to snorkel right in front of the hotel was a highlight of my stay; the underwater life was simply amazing!” view full review

General

Non-smoking rooms
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Table tennis

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business centre
Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Indoor swimming pool
Beach access
Sun loungers
Entertainment
Spa & wellness centre
Jacuzzi
Massage
Open-air bath
Public Bath

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

Map view

Rafael E. Melgar Km 1.5, Cozumel, Mexico, 77600

City landmarks

Carr. Costera Sur Km 9. 5 Zona Hotelera Sur

Chankanaab Adventure Beach Park

1.2 km

Av. General Rafael E Melgar 101

Coral Reefs Monument

960 m

Costera Sur Highway

El Cedral

1.2 km

Park

Benito Juarez Park

1.2 km

Island

Museum of Cozumel

1.7 km

Southeastern point 2.5 miles off Costera Sur

El Caracol

1.2 km

Km 11 Carreter Transversal

Mayaluum

910 m

Nature reserve

Faro Celerain Ecological Reserve

1.2 km

25 Avenida Entre Rosado Salas y 3 Sur

Galo Art Studio

1.4 km

Costera Sur Highway

Parque Nacional Arrecifes de Cozumel

1.2 km

Costera Sur

Laguna Colombia

1.2 km

Church

San Miguel Church

1.6 km

Mall

Punta Langosta Pier

670 m

Church

Corpus Christi

660 m

Centro

San Miguel de Cozumel Punta Langosta Lighthouse

640 m

Park

Parque Arqueologico

2.2 km

Parque Benito Juarez & Av. Rafael Melgar

Plaza Central

1.8 km

7th Street South #700

Power Yoga Cozumel

1.2 km

5ta Ave Sur - #250

Mayan Mind Maze

1.1 km

Royal Village Mall

Arte de Origen

2.0 km

5TH Avenue,between 2ND Street And Juarez

BALAM Art Painted on Feathers

2.0 km

Calle Dr Adolfo Rosado Salas 109

Tequila Factory Outlet

1.1 km

Av. Rafael E. Melgar

Golden Eagles

1.2 km

Carretera Costera Norte

Castillo Real

1.2 km

Av. Rafael E. Melgar

Statue General Rafael Melgar

1.2 km

Nearby

Store

Mega

350 m

Parque Quintana Roo

380 m

Calle 1 Sur 58 Benito Juarez Park

Zero Kilometer Marker

350 m

Gonzalo Guerrero

Parque Atardecer MAya

350 m

Restaurants

El Postrecito

320 m

Avenida Sur Entre Calle 17 y Gonzalo Guerrero 5a Second Floor Plaza Chedraui

Rolandi's

280 m

Avenida Rafael E. Melgar Frente Al Mar 11 Melgar & 11 Frente Al Mar

Jeanie's

320 m

Avenida Rafael E. Melgar 11

No Name Bar and Grill

380 m

Avenida Rafael E. Melgar 628

William Restaurant

530 m

5ta Avenida #441 Entre 5 y 7

Rock 'n Java Caribbean Cafe

450 m

Avenue Rafael E. Melgar 602-6 On the Waterfront

Chillin' Bistro & Lounge

630 m

5a Avenida Sur # 380 Entre Calle 3 Sur y 5 Sur

La Lola Cozumel

510 m

Av. Rafael E Melgar entre 7 y 11 sur A Lado Del Sector Naval

Taco y Tequila Cozumel

610 m

Av. Rafael Melgar

Reviews and Ratings

Feedback from previous guests about their experience.

88%

liked the hotel and would stay again

great location

friendly staff

unacceptable

limited breakfast options

8.8/10

Great

Rooms

8.7

Location

8.7

Service

9.3

Dining

9.0

4.5/5 based on 4847 reviews

#4 of 64 hotels in Cozumel based on Tripadvisor

Elmer

United States, March 2024

8.2/10

The hotel offers nice rooms with 3 beds and 2 bathrooms, providing comfortable sleep even though located next to the noisy elevator. The service is excellent, always ensuring guests are happy and comfortable. The location allows for easy access to town and Carnivale parades, though some noise from the storm aftermath.

Rooms

8.0

The rooms were nice and comfortable, equipped with 3 beds and 2 bathrooms.

Service

9.0

The service was top-notch, always attentive and ready to assist guests.

Location

7.0

The hotel's location is great for accessing town activities and enjoying the reef, but some noise disturbances were noticeable after a storm.

Dining

9.0

The dining experience was fantastic, offering a wide variety of delicious options in the morning.

Facilities

8.0

The facilities were well-organized and met all our needs during the stay.

William

United States, February 2024

8.2/10

I had a mixed experience at the hotel. The rooms were nice and clean, but being next to the noisy elevator was a downside. The sea view was good but not elevated as expected.

Rooms

7.0

My room was clean and very nice, but the noise from the elevator was bothersome.

Service

9.0

The service at the hotel was excellent. Sara Segovia, the Conference services manager, was a highlight, making sure guests were well taken care of.

Location

8.0

The location was great with plenty of amenities on-site and easy access to town and Carnivale parades. Perfect for a variety of activities or relaxing by the pool overlooking the ocean.

Dining

9.0

The food was delightful, with a wide range of choices every morning. Martha's warm welcome always brightened my dining experience.

Facilities

8.0

The hotel boasts a variety of facilities including restaurants, a lobby bar, a dive shop, a gift shop, a spa, a gym, and more, ensuring guests have everything they need for their stay.

Jason

United States, December 2023

9.0/10

Staying at this hotel was a delight! The rooms are very comfortable and quiet with a wonderful ocean view, creating an incredible atmosphere. The ground floor location gives a unique perspective on the sea, and the traditional Caribbean themes add a special touch. The service provided by the friendly and talented staff, including Isabelle, Martha, Heri, Moises, Williams, Emmanuel, Gabby, and Victor, was exceptional. The location is perfect for shopping, exploring the town, or simply relaxing by the pool overlooking the ocean. The dining experience offers a wide variety of options, from homemade delicacies to delicious vegetarian couscous. Overall, a great value for money with top-notch amenities and services.

Rooms

9.0

The rooms were large and more traditional with more 'Caribbean' themes. A lovely view of the ocean!

Service

9.0

The staff, especially Isabelle, Martha, Heri, Moises, Williams, Emmanuel, Gabby, and Victor, were amazing, always attentive and friendly.

Location

9.0

The location is great for an array of different activities and perfect for families looking to have fun under the sun. Excellent waterfront access.

Dining

9.0

The dining experience was fantastic with a wide range of delicious options, including fresh juices, Mexican specialties, and a great egg station.

Facilities

9.0

The facilities were top-notch with everything you would need for a fantastic stay.

Adrian

United States, December 2023

9.4/10

Staying at this hotel was an absolute delight. The rooms are spacious and well-equipped, offering a luxurious feel with all the amenities you could need. The service was exceptional, with attentive and friendly staff always going above and beyond. The location is unparalleled, providing easy access to fantastic snorkeling spots and nearby attractions. The dining experience was top-notch, offering a wide array of delicious options to satisfy every palate.

Rooms

9.0

I had the pleasure of staying in an ocean view room, and it was simply stunning. The space was ample, and the room had everything I needed for a comfortable stay.

Service

10.0

The service here was outstanding. From personalized touches like having my favorite drinks ready every morning to the overall friendliness and helpfulness of the staff, I felt truly well taken care of.

Location

10.0

The location couldn't have been better. Being just steps away from excellent snorkeling spots and close to local markets and stores made our stay incredibly convenient and enjoyable.

Dining

9.0

The dining experience was exceptional. The variety and presentation of the food were fantastic, and the staff, especially Gabriel with his delightful coffee shots, ensured every meal was a treat.

Facilities

9.0

The hotel's facilities were top-notch, offering everything I needed for a relaxing and enjoyable stay.

great location

unacceptable

Ryan

United States, September 2023

10.0/10

I couldn't have asked for a better stay! The rooms were so spacious and had a stunning water view, making it hard to remember a more comfortable sleep even in our four years of retirement. They were equipped with everything you could need, from a stocked mini-bar to a full range of hair styling tools. The jacuzzi tub and ocean view were simply gorgeous. The service was exceptional, with attentive staff who took care of every detail, from remembering our preferences to ensuring our food was prepared exactly as we liked. The location was unbeatable, offering a perfect setting for various activities or simply relaxing by the pool overlooking the ocean. The dining experience was exceptional, with a wide array of delicious options beautifully presented. Definitely, a fantastic value for the money!

Rooms

10.0

The rooms were incredibly comfortable and boasted a breathtaking water view. The amenities like the stocked mini-bar and complete hair styling tools truly enhanced the stay.

Service

10.0

The staff was incredibly friendly and helpful, going above and beyond to ensure our needs were met. Their attention to detail and personalized service truly stood out.

Location

10.0

The location was simply perfect, offering a range of activities and a magnificent view right by the second-largest reef in the world. It was a dream setting for spending time with loved ones.

Dining

10.0

The dining experience was exceptional, with a fantastic array of dishes from fresh tropical fruits to delicious Mexican specialties. Maria's omelettes at the egg station were a particular highlight!

Facilities

10.0

The facilities were top-notch, offering everything one would need for a relaxing and enjoyable stay.

Isaac

United States, September 2023

8.6/10

I was amazed by the stunning ocean views from our room and the spaciousness that welcomed us with a grand entrance. The room even had a spa bath and an outdoor hammock, making our stay truly luxurious. However, the price may not be the most budget-friendly option.

Rooms

9.0

The oceanfront rooms with spectacular views were truly impressive and spacious, featuring a spa bath and an outdoor hammock.

Service

9.0

The service at the hotel was exceptional, particularly thanks to Isabelle, Martha, and Heri who were always attentive and friendly. They even provided a fantastic introduction to diving, adding a special touch to our stay.

Location

8.0

The location was perfect for various activities, with a stunning pool overlooking the ocean and a range of amenities including restaurants, a lobby bar, a dive shop, and more. However, it might not be the most cost-effective option.

Dining

8.0

The dining experience was delightful, offering a wide array of delicious options from home-made yogurts to freshly squeezed juices and made-to-order sandwiches. However, the price for dining might be on the higher side.

Facilities

9.0

The hotel facilities were top-notch, providing everything we needed for a comfortable and enjoyable stay.